We provide dispatch operations support for carriers who run medical transportation under their own authority — NEMT and ambulatory programs. We coordinate the operational workload behind the program. We do not transport patients ourselves.
Running medical transportation requires discipline at every step of trip coordination. We handle the operational layer — the workflows, communication, and documentation that hold the program together day after day.
Sourcing qualified carriers running medical transport (ambulatory, wheelchair, stretcher) under their own authority. We evaluate capacity, service area, and equipment mix as part of the matching workflow.
Trip intake, scheduling, and confirmation workflows — recurring appointments, one-time trips, and adjust-on-the-day rebooking handled cleanly so the carrier's drivers see clean daily runs.
Trip records, driver confirmations, signature capture, mileage logs, and exception notes — captured as part of each trip and organized for the carrier's compliance and billing pipeline.
Riders, care coordinators, and facility contacts receive timely updates and courteous handoffs. Inbound questions are answered by an operations team that knows the trip status and the carrier's workflow.
Carrier acquisition support, scheduling and trip coordination processes, documentation workflows, and customer communication coordination for carriers operating under their own authority.
The medical transport carrier — under their own authority — performs the actual transportation. They hold the operating authority, the credentialing, and the direct relationship with the rider, facility, or program.
Tell us about your medical transportation program — service area, equipment mix, daily trip volume, and what ops workload you want off your plate.