A dedicated Kindred United operations team running your dispatch admin, document workflows, check calls, appointments, broker communication, and KPI reporting — without you staffing an in-house back office.
The work that quietly determines whether your fleet makes money on a load — paperwork, follow-ups, check calls, reporting — handled the way it should be handled.
Loads accepted, scheduled, assigned, and updated through a defined admin workflow. Driver assignment, status updates, and exception handling keep the day moving.
Continuous status visibility across every active load — pickups, transit, exceptions, and delivery confirmation. Status is captured, not assumed.
Rate confirmations, BOLs, lumper receipts, PODs, invoices, and accessorial claims — captured, named, and organized under the correct load and carrier file.
Scheduled, structured check-calls on every active load. Every update is logged with timestamp and outcome — the record that keeps accountability clean.
Pickup and delivery appointments tracked end-to-end. Late-arrival risks surfaced, dock-door assignments confirmed, and the broker/shipper loop stays open.
Daytime and after-hours coverage for broker and shipper touchpoints. Updates are prompt, professional, and consistent — no voicemails that never get answered.
Daily ops snapshots and weekly KPI rollups — on-time, deadhead, detention, revenue per mile, exceptions. Decisions made on data, not on memory.
Shipper, broker, and carrier questions routed, answered, and escalated. Your customers get a responsive operation without your team being the front line.
You keep ownership of decisions; we run the admin load that fills the day. The model fits fleets, 3PLs, and dispatch operations that want an operations team without the staffing overhead.
A standing admin team covers the day-to-day operational volume — so your senior team focuses on strategy, carrier relationships, and growth.
Screenshot of an operations team, scaled to your load volume. The capacity flexes with your business — without the lead time of building in-house.
Tell us about your current admin load — weekly volume, paperwork volume, check-call cadence. We'll map what an outsourced ops team looks like for you.